What Ask 3Y can explain
Ask 3Y is the product-support assistant for 3Y. It can explain documented topics such as:
- what 3Y does;
- how goal-convergent valuation works;
- report sections and metrics;
- glossary terms;
- data coverage and methodology concepts captured in Help or the glossary;
- plans and documented product behavior; and
- self-service steps covered by 3Y Help.
Ask 3Y should answer ordinary educational questions directly. A question does not become investment advice merely because it contains words such as property, price, return, risk, or market.
When the 3Y team is needed
Some questions require review of information Ask 3Y cannot inspect or verify, including:
- an account-specific billing or access issue;
- a disputed result in a particular report;
- a request to investigate private account information; or
- a question that is not answered by approved 3Y knowledge.
You can also ask to send the conversation to the 3Y team. The handoff includes the Ask 3Y conversation so the team has the context needed to follow up by email.
What Ask 3Y cannot do
Ask 3Y cannot inspect or change your account, independently verify property facts, promise a support outcome, or act as a licensed investment, legal, tax, insurance, lending, brokerage, or appraisal professional.
It can explain how 3Y works and what the documented numbers mean. It should not decide whether you should buy, sell, offer, finance, insure, or take another action on a specific property.